FAQ

Frequently Asked Questions

See below for frequently asked questions about the Texas Prescription Monitoring Program. If you have additional questions, please contact us.

Prescribers

Registration

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How do I register for the Texas PMP?

On the PMP AWARxE website, you will select "Create an Account." You will be prompted to enter your email (which is also your username) along with a preferred password.

Password requirements are as follows:

  • Must be at least 8 characters long.
  • Must contain at least one upper case letter, one lower case letter, and one special character.
  • Passwords cannot contain spaces and cannot match the previous twelve passwords used.

On the following page, you will select your role. You can select more than one role within the same category.

You will enter your personal and work information on the following page. The required fields are indicated with a red asterisk. Once all information is entered, you can click "Submit Your Registration." A welcome screen will appear that displays the status of your account.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

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Why am I getting an invalid email error?

This error message typically means that you have an established account related to the email address you are attempting to register and that you would not need to register again as this may have been completed on your behalf. To access your PMP account please reset your password.

You can reset your password using the “Reset Password” option on the login screen

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Login Assistance

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How do I log in?

Go to log in screen

  • Please note that after 4 failed login attempts the PMP AWARxE account will lock out the account holder for 10 minutes. The requester will need to wait 10 minutes before attempting to use the "Reset Password" feature.

Click on the "Reset Password" link.
Enter the email address registered with the site.
You will then receive an email with a link to reset your password. How quickly you receive the password reset email will depend on internal firewalls, spam filters, etc.
If you are not able to receive, the password reset email, look for the email in your junk or spam folder.
Make sure no-reply-pmpaware@globalnotifications.com is added to your safe sender and/or contact list to prevent the email from being blocked by firewalls or spam filters.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

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How do I verify my email address?

Once you have received your password reset email, note that the link is only good for 20 minutes. When you click the link, you will be taken to a screen to create a new password.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Account Administration

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How long until my account is approved?

The State Administrator manages the account approval process. To check on the status of a registration request, please contact your state administrator directly.

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How do I update my email address?

  • Option 1.) Update your email address by clicking on "User Profile" and selecting "My Profile." You may then see the option to change and re-enter your new email address. Enter the desired email address in the first field and then re-enter your new email address in the second field to confirm accuracy before clicking "save changes" at the bottom right of the page. Your email has now been changed.
  • If you do not see these fields, please see option 2.
  • Option 2.) To update your account email address, please contact your State Administrator, as they will be best able to assist you.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Delegates

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How do I manage delegates for my account?

The Delegate Management screen in your User Profile allows you to view or edit the account information of delegates on your account. You can view, reject, or remove delegates from this screen.

More information about delegate management is available in the state PMP AWARxE User Support Manual under the Managing Delegates section.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Password

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How do I change my password?

Under User Profile you have the option to reset your password. You can also reset a forgotten password from the login screen by clicking "Reset Password”.

More information about password management is available in the state PMP AWARxE User Support Manual under the Password Management section.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

Patient Information

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What does the message “Multiple patients identified” mean?

This means multiple patients were identified as matching your search criteria. The administrator must manually consolidate these records. Once these patient records are correctly consolidated this message will not appear again for this patient record.

More information about multiple patient records is available in the state PMP AWARxE User Support Manual under the Multiple Patients Identified section.

If you need additional assistance please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners or click the 'contact us' button to submit a ticket.

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Why are my patient search results blank?

Blank patient Rx request results occur when the patient being searched for is found with no prescription records for the time period specified. If you believe this is an error, please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners of this screen for assistance or click the 'contact us' button to submit a ticket.

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Where can I view my old patient Rx search results?

In RxSearch, under Request History you will find a list of all patient searches you or your delegates have performed in the last 30 days. This list includes successful requests and results, and results that are pending processing by the state PMP Administrator. Requests older than 30 days will not be displayed in this list.

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Why do my request results say, “No matching patient identified”?

This occurs when no patient records match the search criteria entered or are not found in the time period specified. If you believe this is an error, please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners of this screen for assistance or click the 'contact us' button to submit a ticket.

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There appears to be an error on the Texas PMP report.

Call the dispensing pharmacy for all clarifications or corrections. Only they can make corrections to their information. The correction on the prescription must then also be reported by that pharmacy to the Texas PMP.

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I can't find my patient in the Texas PMP.

You have several options:

  • Expand the search criteria. Minimum search criteria are name, birth date, and zip code. Including the address or telephone number may get additional information from the database. Adding criteria will never reduce the amount of information the report collects.
  • Verify your search criteria. Check spelling of names, birthdates, and zip code. If the patient is new to your geographic area, rerun the report using the patient’s prior zip code.
  • Call the pharmacy to see how they have spelled the patient’s name or entered the birthdate or zip code. Base your search criteria on that information.
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I ran a report and more than one person showed up on the results. What do I do?

Occasionally, multiple individuals will show up on a single patient report. This most often occurs when both parties have the same birth date or same street name or when there are multiple pieces of overlapping information and the system is unable to isolate one unique patient. This is common with twins and when two people in the same household have the same or similar names (father/son Jr., Joan and John, Michelle/Michael). Contact the Texas State Board of Pharmacy, provide the name (with proper spelling) and date of birth of the patient, and for assistance. We are not able to separate patients from inter-state requests. Each patient will have a state identifier in the name box indicating from which state's PMP the data was pulled.

Reports

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How do I make a request for an Rx history report?

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Why is the report missing prescriptions that I know were dispensed to a patient with my DEA number?

The prescription records submitted by dispensing pharmacies or facilities can sometimes contain errors. These errors require correction before being accepted into the database and are subject to the reporting timelines of the pharmacy. It could also be that the criteria you are searching does not match the patient records. If you believe this is an error, please contact the helpdesk either by calling the toll-free number located in the upper and lower right corners of this screen for assistance or click the 'contact us' button to submit a ticket.

Miscellaneous

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How do I get information about my prescribing history and trends?

MyRx gives users who have a DEA number associated with their account the ability to run a self-report to see what prescriptions have been filled where they were listed as the prescriber. NOTE: This section is only visible if the user has a DEA number associated with their User Profile. To access MyRx, navigate to Menu > RxSearch > MyRx.

  • Enter the chosen date range for the search.
  • Click the DEA number(s) you want to run a report on.
  • Enter a generic drug name if needed. Click Search.
  • The system will display a report of prescriptions written by the prescriber within the requested date range. The report is available for export via .pdf or .csv if configured by the State Administrator.
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Under what circumstances are law enforcement officers permitted to request a prescription history report?

Law enforcement officers are permitted to request reports on a patient when the patient is the subject of an open investigation involving a drug crime.

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How long does it take a prescription to appear on a patient’s Texas PMP report after being dispensed?

Pharmacies are required to report prescription information to the Texas PMP within one day of the date the drug was dispensed. Taking into account the time required to process that information and prepare it for reporting, the prescription information should be available within a few days of the dispensing date.

Delegates

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Who can access the PMP as a delegate?

The Texas PMP allows prescribers and pharmacists to designate an unlimited number of delegates to access patient prescription data and generate reports on their behalf. Every individual is required to register as a separate user, however all delegate queries are attributed to the prescriber or pharmacist for whom they generate the report. Eligible prescriber delegates include nurses, medical residents, administrative staff, etc. Pharmacists may only delegate this responsibility to Pharmacy Technicians. The use of delegates saves time for prescribers and pharmacists, and can be helpful in integrating use of the Texas PMP into workflows.

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How many delegates may a prescriber/supervisor have and for how many prescribers/supervisors may a delegate run reports?

A prescriber/supervisor may have as many delegates as they are comfortable supervising in the appropriate use of the Texas PMP. A delegate may be a delegate for multiple prescribers/supervisors.

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How do I register as a delegate?

The delegate begins the process by going to "My Profile" on their account. The delegate will enter the supervisor's email address. Once this has been done, the supervisor account will be prompted to approve the delegate.

Pharmacies and Pharmacists

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How do I submit a correction (or reversal) to a report that has already been uploaded to the database?

Please call the APPRISS Clearinghouse support desk at 844-464-4767 or use the PMP Clearinghouse “Contact Us” form if you need assistance in making a correction to the OARRS report. Technical assistance is available 24 hours a day, 365 days a year.

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Do I have to report prescriptions for animals?

Yes. Veterinary prescriptions must be reported.

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How do I report a prescription for an animal?

  • Name, address, and telephone number of the owner must be reported.
  • Identification of the animal must be included in your prescription record but does not have a separate field in Texas PMP reporting.
  • The date of birth can be an estimate or the owner's date of birth can be used.
  • The gender must be included - M or F. Can be the gender of the animal or the owner.
  • Be consistent. Use one system or the other for birthdate and gender.
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When do I have to report prescriptions?

All prescriptions must be reported within 24 hours of being dispensed.

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What if the patient has no telephone number?

Use the area code of the pharmacy then zeroes for the phone number. (e.g. in Austin a pharmacist would use 5120000000)

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What is the payment code for Medicaid Managed Care patients?

Code as Medicaid.

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How do I report a compounded prescription?

Per ASAP standards, compounds are reported with an NDC of all 9's.

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What has to be reported?

Every controlled substance dispensed to an outpatient must be reported, including occasional or sporadic dispensing. All gabapentin products must also be reported to the database. Reporting must be done within one day of dispensing. On days when there is no dispensing of any reportable drug, the pharmacy will file a “zero report.” Use the web site. Zero Reports are available in the Pharmacy Rx menu.

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Technical assistance related to my PMP data upload (PMP Clearinghouse) account.

For technical assistance related to your PMP data upload (PMP Clearinghouse) account, please contact the Appriss helpdesk at 844-464-4767, option 2, or through the PMP Clearinghouse “Contact Us” form. Technical assistance is available 24 hours a day, 365 days a year.